Technical Customer Service Specialist (10 vacancies)
Apply till 28.10.2017
How about supporting customers for one of the world's most prominent companies regarding design and technology!
Want to grow with us, kick-start your career, release your potential free and become part of the new world with loads of options? - Then why nor start your career in Webhelp, and work with wonderful colleagues, where we provide support for world-leading brands!
We'll make sure that you have the best starting point for the task, but it is important that you are not afraid to grow!
Our customer service is open between the hours 07:00 to 23:00 every day. We are also open on public holidays, where we naturally share the work load and shifts, but it is important that you are 100% flexible, where you see it as a great opportunity to work with a changeable work schedule. Full time position can not be combined with full time studies.
The position is to start the 20th of October. We will prepare you for the job, and you will therefore be included in a paid four-weeks professional training. During the training, you will be keen on our products while you develop your skills at customer service, communication, conversation- and conflict management.
The recruitment process:
Once you have registered your application, you have to complete 3 Tests: English test a personality test, and a logic test. It is important that you complete the test as soon as possible so we can take you on in the recruitment process.
Webhelp see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.
We look forward to receiving your application!
You have success on the job if you:
• Have empathy and can adapt to customer needs for support
• Are a good listener, you are patient and skilled at multitasking
• Are quick as lightning on a keyboard
• Are independent and adaptable
• Work structured and possess an ability to recognize complex situations/problems, and understand them.
• Love to deliver good service and strive for high customer satisfaction
You are a problem solver and are fascinated by the way things work. You have social intelligence and can offer an unforgettable customer experience. You are familiar with smartphones, tablets and computers as a regular user. Far more important is that you are able to have a conversation with people. If you can recognize yourself in this, then you are exactly what we need.
Your daily work is to make others happy. You must serve customers who seek your aid, to make use of your expertise, your tasks will be customer service and support of Russian customers. The position has no sale involved, just pure and excellent customer service by phone on technical support.
Professional training and education. Professional systems and service. You will be part of a healthy and social environment with room for differences, where we are working from a strong community and a strong commitment.
The position is a permanent position where you are employed on a full-time contract. We expect that you can see yourself grow with our organization and appreciate in a longer employment.
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About the company
Webhelp supports one of the world's most innovative and popular telephony and IT companies to which we are looking for customer service representatives to handle incoming customer inquiries.
We are currently working on a very exciting period of growth and new tasks also require new colleagues.
You will be part of Webhelp, a leading Contact Center. Currently with about 35.000 employees. We work with strong brands, where only the best service is expected and therefore you must be ready to contribute to our ongoing success!
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established.
Through evolution and acquisition, today Webhelp is a 35,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.